All orders will typically ship within 1 business day if the order is received before 12pm. 

Customers can select their preferred carrier at checkout. Please note transit times will vary depending on location. 

An email confirming the specifics of the order will be sent shortly after an order has been placed.


Cross Industries is committed to 100% customer satisfaction. 

If the item you received from us is not the item you ordered or it is damaged in some ways, we will make every effort to replace it as soon as possible at no cost to you. The replacement package will include a prepaid return label for you to return the product.

Defective Products

If you ever experience an issue with a Cross Industries product at any time, regardless of where it was purchased, please contact us directly and we will do everything we can to help you.


Contact us for questions related to our shipping & return policy.

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